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PRUPersonal Accident PRUShield PRUWellness
Product Highlights

A yearly renewable packaged protection plan designed to cover injury or death due to accident. Different packages are available to suit various ages and occupations.


A yearly renewable term insurance product that provides a Daily Hospital Income Benefit to help the insured cover the cost of hospitalization due to injury or illness and a lump sum benefit in case of the death of the insured.


A comprehensive hospitalization product that provides daily cash benefits to help cover the cost of hospitalization due to injury or illness, lump sum benefit to cover cause of hospitalization due to dread disease, surgical expense and the death of the life insured.

(1) Basic Personal Accident Package

  • PhP 100,000 Accidental Death and Disablement (ADD) Benefit *
  • PhP 100,000 Total and Permanent Disability Benefit
  • PhP 50,000 Murder and Assault Benefit
  • 5% of the ADD Renewal Bonus Benefit
  • PhP 5,000 Burial Benefit

2) Full Personal Accident Package

  • PhP 100,000 Accidental Death and Disablement (ADD Benefit)*
  • PhP 100,000 Total and Permanent Disability Benefit
  • PhP 50,000 Murder and Assault Benefit
  • 5% of the ADD Renewal Bonus Benefit
  • PhP 5,000 Burial Benefit
  • PhP 10,000 Medical Reimbursement Benefit
  • PhP 500 Hospital Income Benefit

*Note: Refer to the PRUPersonal Accident Terms and Conditions for the complete details of each package

  • Php 1,000 per day Daily Hospital Income Benefit *up to a maximum of 365 days of continuous confinement for the same injury or illness
  • Php 100,000 Death Benefit
  • One year coverage; renewable up to age 64

*Note: Refer to the PRUShield Terms and Conditions for the complete product details

  • PhP 800 Daily Hospital Income Benefit
  • PhP 1,000: Daily Long Term Hospitalization Benefit
  • PhP 10,000 up to PhP 20,000 Lump Sum Dread Disease Benefit
  • PhP 1,000 up to PhP 2,000 Daily Intensive Care Unit Benefit
  • PhP 8,000 up to PhP 15,000 Lump Sum Surgical Expense Benefit
  • PhP 20,000 Lump Sum Death Benefit

*Note: Refer to the PRUWellness Terms and Conditions for the complete details of each package


Confinement due to pre-existing condition (illness suffered before purchase of the policy) shall not be eligible for claim


Daily Hospital Income Benefit claimable only after 30 days from the policy issuance


15-day Free Look Period to review the Policy

Eligibility Requirements for the Life Insured

Filipino citizen, must be 18-65 years old, residing in the Philippines (at the time of application)


Filipino citizen, must be 18-64 years old, residing in the Philippines (at the time of application)

Policy Owner must be the same with Life Insured*
*If purchased through Pulse


Must own a debit or credit card under his/her name (Visa/Mastercard/JCB)


  • Must be in good health, have no physical or medical impairment
  • Have not consulted, been treated, examined for more than 2 weeks by a doctor for any disease or injury, nor have not undergone any medical diagnostic test and procedures other than for routine pre employment purposes in the last 5 years
  • Must not been confined in a hospital for any length of time or had any surgical procedure
Eligibility Requirements for the Life Insured

PRUPersonal Accident is available thru various product distribution channels of Pru Life UK. Should you need a higher coverage or other supplementary benefits not in the online packages, our insurance agent can provide assistance and guide you in your journey.

PRUShield and PRUWellness are available thru various channels of Pru Life UK. Policy premium, including cost of distribution and services, will be the same whether you purchase thru Pulse or thru a licensed Pru Life UK insurance agent.

View and download the Product Terms and Conditions here

Terms and conditions apply

Ready to purchase your protection?

Log on to your Pulse app and click the PRUShoppe tile.
Just a few clicks and you are insured.

FAQs

PRUPersonal Accident (PA) is a yearly renewable packaged protection plan designed to cover injury or death due to accident. Different packages are available to suit various ages and occupations.

At the time of application, the Policyowner and Life insured must be:

  • a Filipino citizen residing in the Philippines;
  • Must be 18-65 years old
  • one and the same, if product is purchased through Pulse
  • a credit or debit card (VISA/Mastercard/JCB) owner to enable purchase via Pulse
  • (a) Must be in good health; (b) must have no physical or medical impairment; (c) during the last five (5) years, must not have consulted, been treated or examined for more than two (2) weeks by a doctor for any disease or injury and must not have undergone any medical diagnostic test and procedures other than for routine pre-employment purposes; and (d) must not have been confined in a hospital for any length of time or had any surgical procedure

Depending on your PRUPersonal Accident package, you or your beneficiaries are entitled to the following benefits at a maximum of:

  • Php 100,000 Accidental Death and Disablement benefit
  • Php 100,000 Total and Permanent Disability benefit
  • Php 50,000 Murder and Assault benefit
  • 5% of ADD Renewal Bonus benefit
  • Php 5,000 Burial benefit
  • Php 10,000 Medical Reimbursement benefit *
  • Php 500 Hospital Income benefit *

* For full package only

For the details on PRUPersonal Accident packages, you may refer to the PRUPersonal Accident Terms and Conditions at https://www.wedopulse.com/ph/prushieldpruwellness.html.

The product is open to all Filipinos, including employees and agents of Pru Life UK, and their families, subject to eligibility requirements under the terms and conditions.

Existing Pulse user:

  • An in-app notification will be sent to you to know more about the PRUPersonal Accident insurance product. You may also access this through PRUShoppe anytime.
  • The product information including its benefits will be available through PRUShoppe so you can explore which package suits your needs.
  • Select your preferred product based on the packages available.
  • Fill-out the required information such as mobile number, occupation, and provide a scanned valid ID, and pay thru credit or debit card.

Non-PULSE user:

  • You may download the Pulse app for free from the Google Play Store and the Apple App Store.
  • Sign up for an account using email, Facebook, or Gmail accounts.
  • Select your preferred product based on the packages available.
  • Fill-out the required information such as mobile number, occupation, and provide a scanned valid ID, and pay thru credit or debit card.

A valid ID is a mandatory requirement during the application for PRUPersonal Accident. The following valid IDs are accepted:

Passport Philhealth Card Department of Social Welfare and Development (DSWD) photo-bearing ID/Certification
Driver’s License Taxpayer’s Identification Number (TIN) Firearms License
Professional Regulations Commission (PRC) ID Senior Citizen/s Card ID issued by the Bureau of Internal Revenue
Police Clearance Overseas Workers Welfare Administration (OWWA) ID Photo-bearing Credit Card
Postal ID OFW ID Seaman’s Book
Voter’s ID GSIS e-Card SSS Card
Photo-Bearing Barangay ID/Certification Alien Certificate of Registration/Immigrant Certificate of Registration Birth Certificate issued by the Philippine Statistics Authority
Photo-Bearing Health card issued by Health Maintenance Organizations Government Office ID (e.g. AFP) and IDs issued by government instrumentalities Certificate of Registration for NDFBP
School ID signed by the school principal or head of the educational institution Photo-Bearing ID/Certification from the National Council for the Welfare of Disabled Persons (NCWDP)

Unfortunately, no. For the PRUPersonal Accident package in Pulse, the Policyowner and Life Insured must be the same person. In case you want to name a different Life Insured, you may avail PRUPersonal Accident through an agent, subject to full underwriting.

You will be given a period of fifteen (15) days from your Policy Receipt Date to review your Policy. This is called the Free Look Period. The date that the email confirmation of your policy approval is sent shall be considered as your Policy Receipt Date and your 15-day Free Look Period will begin on this date. Should you decide that the policy is not suitable to your needs and wish to cancel your Policy, you must notify us through the My Policy section of your Pulse app within the Free Look Period.

Once you have successfully paid your PRUPersonal Accident policy, you will receive a confirmation email within twenty-four (24) hours. You will also see your Policy Contract in the My Policy section of your Pulse app.

You may only avail one PRUPersonal Accident policy through Pulse per policy year. Should you wish to have another PRUPersonal Accident policy or a PRUPersonal Accident policy with higher coverage, you may contact your agent or contact.us@prulifeuk.com.ph, subject to full underwriting.

The coverage period of your PRUPersonal Accident policy is one (1) year.

Yes, you may renew your policy by paying the corresponding premium. We will send you a notification and instructions on how to renew the policy fifteen (15) days before the policy expiry date.

Yes, you may immediately claim the hospital income benefit.

The following are the requirements for the Daily Hospital Income benefit claims submissions. You must submit these within ninety (90) days from hospital discharge:

  • Accomplished claimant’s statement
  • Attending physician’s statement; and
  • Duly certified statement of account of hospitalization
  • Admission summary & discharge clinical abstract summary

Claim requirements are subject to review and decision.

No. The Accidental Death and Disablement Benefit is not payable to the Life Insured in certain instances (eg. if the injury is caused by circumstances such as self-inflicted injury, alcoholism, resisting lawful arrest, etc.) For the full list of these circumstances, you may refer to the Exclusions section of your Policy Contract.

The percentage of the Accidental Death and Disablement (ADD) benefit payable to the Life Insured depends on the type of injury. For example, 50% of the ADD benefit is payable to the insured for loss of one hand, while 100% of the ADD benefit is payable to the insured for loss of both hands. You may refer to your Policy Contract for the Schedule of Coverage

The following are the requirements for death claims submissions. As a beneficiary, you will be advised in due time how you can submit the requirements:

  • Accomplished claimant’s statement
  • Original death certificate or certified true copy
  • Birth or baptismal certificate of the Life Insured and primary beneficiary/ies; and
  • Current Policy Data Page

Claim requirements are subject to review and decision.

The policy will terminate if the claim is paid on accidental death. If the claim is paid on accidental disablement, the policy will not terminate.

Your policy will not terminate even if the Hospital Income benefit is paid.

PRUPersonal Accident is not convertible to any PRU Life UK plans.

You, as Policyowner and Life Insured, may name anyone as your beneficiary/ies if that person shall suffer financial loss should anything happen to you.

In case you are unable to name a beneficiary or you do not wish to name one, the death benefit will be paid to the persons then surviving in the following order of preference:

  • Legal spouse and children
  • Parents
  • Brothers and sisters
  • Insured’s estate

In the absence of a school ID or passport for minors, you may use a birth certificate. It is recognized as a valid secondary ID.

If you chose not to register a beneficiary immediately or missed to nominate a beneficiary after your PRUPersonal Accident policy has been issued, your policy application will still be valid. The Add Beneficiary feature is available, and may be accessed as follows:

  1. Log in to your Pulse account and click on My Policies.
  2. On your PRUPersonal Accident policy, click on the Update Beneficiary link.
  3. Fill-out the required information of beneficiary: ID number, full name, email address, and relation to insured. Remember to avoid hyphens or other special characters. Once done, click submit.

If you wish to change or edit your beneficiary, you are encouraged to do so at any time during the coverage period of your policy.

You may visit www.prulifeuk.com.ph or www.wedopulse.com/ph for the latest information on PRUPersonal Accident. For any questions, you may send an email to PRU Customer Action Team at contact.us@prulifeuk.com.ph.

PRUShield is a yearly renewable term insurance product that provides a Daily Hospital Income Benefit to help the insured cover the cost of hospitalization due to injury or illness and a lump sum benefit in case of the death of the insured.

At the time of application, the Policyowner and Life insured must be:

  • a Filipino citizen residing in the Philippines
  • 18-64 years old
  • one and the same, if product is purchased through Pulse
  • a credit or debit card (VISA/Mastercard/JCB) owner to enable purchase via Pulse
  • (a) Must be in good health; (b) must have no physical or medical impairment; (c) during the last five (5) years, must not have consulted, been treated or examined for more than two (2) weeks by a doctor for any disease or injury and must not have undergone any medical diagnostic test and procedures other than for routine pre-employment purposes; and (d) must not have been confined in a hospital for any length of time or had any surgical procedure

With PRUShield, you or your beneficiaries are entitled to the following benefits:

  • Php 1,000 daily hospital income benefit for a maximum three hundred sixtyfive (365) days of continuous confinement for the same injury or illness
  • Php 100,000 death benefit for your beneficiary/ies

The PRUShield package is available through PRUShoppe in Pulse, Pru Life UK’s health management app.. You may also avail of higher PRUShield coverage through our Pru Life UK insurance agents.

Existing Pulse user:

  • An in-app notification will be sent to you to know more about the PRUShield insurance product. You may also access this through PRUShoppe anytime.
  • The product information including its benefits will be available through PRUShoppe so you can explore which package suits your needs.
  • Select your preferred product based on the packages available.
  • Fill-out the required information such as mobile number, occupation, and provide a scanned valid ID, and pay thru credit or debit card.

Non-PULSE user:

  • You may download the Pulse app for free from the Google Play Store and the Apple App Store
  • Sign up for an account using email, Facebook, or Gmail accounts.
  • Select you preferred product based on the packages available.
  • Fill-out the required information such as mobile number, occupation, and provide a scanned valid ID, and pay thru credit or debit card.

A valid ID is mandatory during the application for PRUShield. The following valid IDs are accepted:

Passport Philhealth Card Department of Social Welfare and Development (DSWD) photo-bearing ID/Certification
Driver’s License Taxpayer’s Identification Number (TIN) Firearms License
Professional Regulations Commission (PRC) ID Senior Citizen/s Card ID issued by the Bureau of Internal Revenue
Police Clearance Overseas Workers Welfare Administration (OWWA) ID Photo-bearing Credit Card
Postal ID OFW ID Seaman’s Book
Voter’s ID GSIS e-Card SSS Card
Photo-Bearing Barangay ID/Certification Alien Certificate of Registration/Immigrant Certificate of Registration Birth Certificate issued by the Philippine Statistics Authority
Photo-Bearing Health card issued by Health Maintenance Organizations Government Office ID (e.g. AFP) and IDs issued by government instrumentalities Certificate of Registration for NDFBP
School ID signed by the school principal or head of the educational institution Photo-Bearing ID/Certification from the National Council for the Welfare of Disabled Persons (NCWDP)

Unfortunately, no. For the PRUShield package in Pulse, the policyowner and life insured must be the same person. In case you want to name a different Life Insured, you may avail PRUShield through an agent, subject to full underwriting.

You will be given a period of fifteen (15) days from your Policy Receipt Date to review you Policy. This is called the Free Look Period. The date that the email confirmation of your policy approval is sent shall be considered as your Policy Receipt Date and your 15-day Free Look Period will begin on this date. Should you decide that the policy is not suitable to your needs and wish to cancel your Policy, you must notify us through the My Policy section of your Pulse app within the Free Look Period.

Once you have successfully paid your PRUShield policy, you will receive a confirmation email within twenty-four (24) hours. You will also see your Policy Contract in the My Policy section of your Pulse app.

You may only have one PRUShield policy that is availed through Pulse per policy year. Should you wish to have another PRUShield policy or a PRUShield policy with higher coverage, you may contact your agent or contact.us@prulifeuk.com.ph, subject to full underwriting.

The coverage period of your PRUShield policy is one (1) year.

Yes. You may renew your policy by paying the corresponding premium. We will send you a notification and instructions on how to renew the policy fifteen (15) days before the policy expiry date.

If the cause of confinement is due to an injury, you can immediately claim the Daily Hospital Income benefit.

If the cause of confinement is due to an illness, there is a waiting period for Daily Hospital Income which is thirty (30) days from the effectivity date of this rider or the date of the last reinstatement of this policy. Claim requirements are subject to review and decision.

No amount will be paid if the claim is based on a pre-existing condition, unless the life insured has been continuously covered for twelve (12) consecutive months from this rider’s effectivity date or the last date of reinstatement of the policy. For the full definition of pre-existing condition, you may refer to PRUShield’s Terms and Conditions at https://www.wedopulse.com/ph/prushield-pruwellness.html.

The following are the requirements for Daily Hospital Income benefit claims submissions. You or your claimant must submit these within ninety (90) days from hospital discharge:

  • Accomplished claimant’s statement
  • Attending physician’s statement
  • Admission summary & discharge clinical abstract summary; and
  • Duly certified statement of account of hospitalization

Claim requirements are subject to review and decision.

The following are the requirements for death claims submissions. As a beneficiary, you will be advised in due time how you can submit the requirements:

  • Accomplished claimant’s statement
  • Original death certificate or certified true copy
  • Birth or baptismal certificate of the Life Insured and primary beneficiary/ies; and
  • Current Policy Data Page

You may be required to submit additional documents or evidence to help Pru Life UK assess the claim.

Your policy will not terminate even if the Hospital Income benefit is paid.

PRUShield is not convertible to any PRU Life UK plans.

In the absence of a school ID or passport for minors, you may use a birth certificate. It is recognized as a valid secondary ID.

If you chose not to register a beneficiary immediately or missed to nominate a beneficiary after your PRUShield policy has been issued, your policy application will still be valid. The Add Beneficiary feature is available, and may be accessed, as follows:

  1. Log in to your Pulse account and click on My Policies.
  2. On your PRUShield policy, click on the Update Beneficiary link.
  3. Fill-out the required information of beneficiary: ID number, full name, email address, and relation to insured. Remember to avoid hyphens or other special characters. Once done, click submit.

If you wish to change or edit your beneficiary, you are encouraged to do so at any time during the coverage period of your policy.

You, as Policy Owner and Life Insured, may name anyone as your beneficiary/ies if that person shall suffer financial loss should anything happen to you.

In case you are unable to name a beneficiary or you do not wish to name one, the death benefit will be paid to your estate.

You may visit www.prulifeuk.com.ph or www.wedopulse.com/ph/ for the latest information on PRUShield. For any questions, you may send an email to PRU Customer Action Team at contact.us@prulifeuk.com.ph.

PRUWellness is a comprehensive hospitalization product that provides daily cash benefits to help cover the cost of hospitalization due to injury or illness, lump sum benefit to cover cause of hospitalization due to dread disease, surgical expense and the death of the life insured.

At the time of application, the Policyowner and Life insured must be:

  • a Filipino citizen residing in the Philippines;
  • 18-64 years old
  • one and the same, if product is purchased through Pulse
  • a credit or debit card (VISA/Mastercard/JCB) owner to enable purchase via Pulse
  • (a) Must be in good health; (b) must have no physical or medical impairment; (c) during the last five (5) years, must not have consulted, been treated or examined for more than two (2) weeks by a doctor for any disease or injury and must not have undergone any medical diagnostic test and procedures other than for routine pre-employment purposes; and (d) must not have been confined in a hospital for any length of time or had any surgical procedure.

Depending on your PRUWellness package, you or your beneficiaries are entitled to the following benefits at a maximum of:

  • Php 800 daily hospital income benefit
  • Php 1,000 daily long-term hospitalization benefit
  • Php 20,000 lump sum Dread Disease Benefit
  • Php 2,000 daily Intensive Care Unit Benefit
  • Php 15,000 lump sum Surgical Expense Benefit
  • Php 20,000 lump sum Death Benefit for your beneficiary(ies)

For the details on PRUWellness packages, you may refer to the PRUWellness Terms and Conditions at https://www.wedopulse.com/phprushield-pruwellness.html.

The Dread Disease benefit provide coverage for illnesses such as heart attack, stroke, and cancer. You may refer to the Product Terms and Conditions for the full list of covered illnesses.

The PRUWellness package can be availed through PRUShoppe in Pulse, Pru Life UK’s health management app. You may also avail of higher PRUWellness coverage through our Pru Life UK Insurance Agent.

Existing Pulse user:

  • An in-app notification will be sent to you to know more about the PRUWellness insurance product. You may also access this through PRUShoppe anytime.
  • The product information including its benefits will be available through PRUShoppe so you can explore which package suits your needs.
  • Select your preferred product based on the packages available.
  • Fill-out the required information such as mobile number, occupation, and provide a scanned valid ID, and pay thru credit or debit card.

Non-Pulse user:

  • You may download the Pulse app for free from the Google Play Store and the Apple App Store
  • Sign up for an account using email, Facebook, or Gmail accounts.
  • Select your preferred product based on the packages available.
  • Fill-out the required information such as mobile number, occupation, and provide a scanned valid ID, and pay thru credit or debit card.

A valid ID is mandatory during the application for PRUWellness. The following IDs are accepted:

Passport Philhealth Card Department of Social Welfare and Development (DSWD) photo-bearing ID/Certification
Driver’s License Taxpayer’s Identification Number (TIN) Firearms License
Professional Regulations Commission (PRC) ID Senior Citizen/s Card ID issued by the Bureau of Internal Revenue
Police Clearance Overseas Workers Welfare Administration (OWWA) ID Photo-bearing Credit Card
Postal ID OFW ID Seaman’s Book
Voter’s ID GSIS e-Card SSS Card
Photo-Bearing Barangay ID/Certification Alien Certificate of Registration/Immigrant Certificate of Registration Birth Certificate issued by the Philippine Statistics Authority
Photo-Bearing Health card issued by Health Maintenance Organizations Government Office ID (e.g. AFP) and IDs issued by government instrumentalities Certificate of Registration for NDFBP
School ID signed by the school principal or head of the educational institution Photo-Bearing ID/Certification from the National Council for the Welfare of Disabled Persons (NCWDP)

Unfortunately, no. For the PRUWellness package in Pulse, the policyowner and life insured must be the same person. In case you want to name a different Life Insured, you may avail PRUWellness through an agent, subject to full underwriting.

You will be given a period of fifteen (15) days from your Policy Receipt Date to review your Policy. This is called the Free Look Period. The date that the email confirmation of your policy approval is sent shall be considered as your Policy Receipt Date and your 15-day Free Look Period will begin on this date. Should you decide that the policy is not suitable to your needs and wish to cancel your Policy, you must notify us through the My Policy section of your Pulse app within the Free Look Period.

Once you have successfully paid your PRUWellness policy, you will receive a confirmation via email within twenty-four (24) hours. You will also see your Policy Contract in the My Policy section of your Pulse app.

You may only have one PRUWellness policy that is availed through Pulse per policy year. Should you wish to have another PRUWellness policy or a PRUWellness policy with higher coverage, you may contact your agent or contact.us@prulifeuk.com.ph, subject to full underwriting.

The coverage period of your PRUWellness policy is one (1) year.

Yes. You may renew your policy by paying the corresponding premium. We will send you a notification and instructions on how to renew the policy fifteen (15) days before the policy expiry date.

If the cause of confinement is due to an injury, you can immediately claim the Daily Hospital Income benefit.

If the cause of confinement is due to an illness, there is a waiting period for Daily Hospital Income benefit which is thirty (30) days from the effectivity date of this rider or the date of the last reinstatement of this policy. Claim requirements are subject to review and decision.

No amount will be paid if the claim is based on a pre-existing condition, unless the life insured has been continuously covered for twelve (12) consecutive months from this rider’s effectivity date or the last date of reinstatement of the policy. For the full definition of pre-existing condition, you may refer to PRUWellness’ Terms and Conditions at https://www.wedopulse.com/ph/prushield-pruwellness.html.

The following are the requirements for Daily Hospital Income, Long Term Hospitalization, Intensive Care Unit, and Surgical Expense benefit claims submissions. You must submit these within ninety (90) days from hospital discharge:

  • Accomplished claimant’s statement
  • Attending physician’s statement; and
  • Duly certified statement of account of hospitalization

The following are the requirements particular to each Hospital Income benefit:

  • For Daily Hospital Income benefit - admission summary & discharge clinical abstract summary
  • For Surgical Expense benefit – duly certified operating report, official receipt of surgeon’s fee, and official receipt of anesthesiologist’s fee
  • For Intensive Care Unit benefit – duly certified ICU record
  • For Long Term Hospitalization benefit – admission and discharge summary

The following are the requirements for Dread Disease Benefit claims submissions. You must submit these within ninety (90) days from hospital discharge:

  • Accomplished claimant’s statement
  • Attending physician’s statement
  • Complete medical records, laboratory and diagnostic procedures and hispathologic or biopsy results

The Dread Disease Benefit is payable only once per injury or illness, including any complications that may result from the same injury or illness.

You, as Policyowner and Life Insured, may name anyone as your beneficiary/ies if that person shall suffer financial loss should anything happen to you.

In case you are unable to name a beneficiary, or you do not wish to name one, the death benefit will be paid to your estate.

The following are the requirements for death claims submissions. As a beneficiary, you will be advised in due time how you can submit the requirements:

  • Accomplished claimant’s statement
  • Original death certificate or certified true copy
  • Birth or baptismal certificate of the Life Insured and primary beneficiary/ies; and
  • Current Policy Data Page

You may be required to submit additional documents or evidence to help Pru Life UK assess the claim.

Your policy will not terminate even if the Hospital Income benefit is paid.

PRUWellness is not convertible to any PRU Life UK plans .

In the absence of a school ID or passport for minors, you may use a birth certificate. It is recognized as a valid secondary ID.

If you chose not to register a beneficiary immediately or missed to nominate a beneficiary after your PRUWellness policy has been issued, your policy application will still be valid. The Add Beneficiary feature is available, and may be accessed, as follows:

  1. Log in to your Pulse account and click on My Policies.
  2. On your PRUWellness policy, click on the Update Beneficiary link.
  3. Fill-out the required information of beneficiary: ID number, full name, email address, and relation to insured. Remember to avoid hyphens or other special characters. Once done, click submit.

If you wish to change or edit your beneficiary, you are encouraged to do so at any time during the coverage period of your policy.

You may visit www.prulifeuk.com.ph or www.wedopulse.com/ph for the latest information on PRUWellness. For any questions, you may send an email to PRU Customer Action Team at contact.us@prulifeuk.com.ph.

PULSE is Pru Life UK’s AI-powered health management app. It aims to empower its users to take control of their wellbeing with tools like Healthcheck which gives users a glimpse of their overall health, and Symptom Checker which allows them to look into what they are currently feeling.

PULSE can be downloaded for free through the Google Play Store or the Apple App Store.

Yes, PULSE is free to download.

FREE COVID-19 coverage and personal accident (PA) insurance is available for new Pulse users as well. Interested consumers may simply download Pulse from the Google Play Store and the Apple App Store and register for an account and complete the profile details to avail of the benefit. Only one registration per user is valid.

Yes, both new and existing PULSE users are eligible for the FREE COVID-19 protection and Personal Accident (PA) insurance.

If you are an existing Pulse user, an in-app notification will be sent to advise you to begin registration for the FREE COVID-19 coverage and personal accident (PA) insurance and complete your user profile details and other required information such as mobile number, occupation, and scanned government ID.

From launch date, Pru Life UK will constantly monitor the progress of registrations for this offer. We may consider a possible extension should there depending on the response from the public.

Please follow the steps below:

  • Click on 'Forgot Password'.
  • Type the email address registered in Pulse.
  • Wait for the temporary password in your registered email.
  • Log in using the temporary password.
  • Change the temporary password to your preferred password.
  • Ensure you have a stable internet connection.
  • Check Google Play Store or the Apple App Store for updates.
  • Restart your Pulse app and log in.
  • If the problem persists, restart your device. You may also need to uninstall and reinstall the app.

For now, the following details – gender, country code, phone number, and email address are not editable in Pulse. These fields will be editable soon.

Your device must have at least iOS version 11 for Apple and OS version 9 for Android.

Please change the region in Google Play Store or the Apple App Store to the Philippines, then search Pulse.

For Apple App Store

  • Open the Apple App Store
  • Go to Account
  • Click Apple ID (email address)
  • Click Country/Region
  • Select Philippines

For Google Play Store

  • Open the Play Store app on your Android device.
  • Slide out the left menu and select Account.
  • Check the Country and profiles entry in the menu, if you have access to the country-switching option
  • Tap this Country category and select your new country.

If Pulse is still not searchable, please provide the following and send it to to PRU Customer Action Team at contact.us@prulifeuk.com.ph.

  • Name
  • Email address
  • Date of Birth
  • Phone model
  • OS version
  • Screenshot of the error

Please check your mobile device fingerprint security and try again.